Frequently Asked Questions
Everything you need to know about shopping with Motto AU
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
Motto AU accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we primarily ship within Australia. However, we can arrange international delivery to select countries upon request; please contact our support team for a custom quote.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.